Privacy Policy

1. Introduction

E10 Print (“we”, “us”, “our”) is operated with respect for your privacy. This policy explains how we collect, use, store, and protect personal data when you use our website and services, including when you place orders, create an account, or contact us.

2. Who we are

The data controller for E10 Print is the organisation named on our website and in correspondence with you. For questions about this policy or your data, contact us using the details on our Contact page.

3. Data we collect

We may collect:

• Identity and contact data: name, email address, phone number, and similar details you submit through forms or account registration.
• Technical data: IP address, browser type, device information, and cookies (see our Cookie Policy).
• Usage data: pages visited and interactions with our site to improve security and experience.
• Communications: messages you send us (e.g. support, enquiries) and related metadata.

We do not typically ask for special-category personal data. If you include sensitive information in artwork files or messages, we process it only as needed to fulfil your order or respond to you, and in line with applicable law.

4. How we use your data

We use personal data to:

• Provide, operate, and improve our services;
• Respond to enquiries and provide support;
• Send service-related notices (where you have an account or relationship with us);
• Meet legal, regulatory, and security obligations;
• Analyse aggregated usage to improve our website (where we do not identify you individually).

Marketing communications are only sent where permitted by law and, where required, with your consent. You may opt out of marketing at any time.

5. Legal bases (UK GDPR)

Depending on the activity, we rely on one or more of:

• Performance of a contract or steps prior to entering a contract;
• Legitimate interests (e.g. securing our services, improving the site), balanced against your rights;
• Legal obligation;
• Consent, where we ask for it explicitly.

6. Sharing and processors

We do not sell your personal data. We may share it with trusted service providers (e.g. hosting, email delivery, analytics) who process data on our instructions under contract, or where required by law, regulators, or to protect rights and safety.

7. International transfers

If we transfer data outside the UK or EEA, we ensure appropriate safeguards (e.g. adequacy decisions or standard contractual clauses) as required by applicable law.

8. Retention

We keep personal data only as long as needed for the purposes above, including legal, accounting, or reporting requirements, then delete or anonymise it securely.

9. Security

We implement appropriate technical and organisational measures to protect personal data. No online service is completely secure; please use strong passwords and protect your account credentials.

10. Your rights

Under UK data protection law you may have the right to:

• Access your data;
• Rectify inaccurate data;
• Erase data in certain circumstances;
• Restrict or object to processing in certain circumstances;
• Data portability where applicable;
• Withdraw consent where processing is consent-based;
• Lodge a complaint with the ICO (www.ico.org.uk).

To exercise your rights, contact us via our Contact page. We may need to verify your identity.

11. Children

Our services are not directed at children without appropriate parental or guardian involvement. If you believe we have collected data from a child inappropriately, please contact us.

12. Changes

We may update this policy from time to time. The “Last updated” date will change and, where appropriate, we will notify you or seek fresh consent.